Order Process

All orders must be submitted using the online order form. Please ensure all details are completed and any customisation changes are entered clearly in the comments box provided.

All orders are only accepted once the status has been updated from SUBMITTED to APPROVED by a member of the House of Savin team. Whilst the aim is to approve orders within 1-3 working days, please allow from 5-7 working days during busy periods.

It is the retailer’s responsibility to check that they have received this confirmation of approval. House of Savin is not liable for any missing orders if not placed correctly via the portal. Rush fee’s will be applied to orders placed late by the customer.

Customisation requests may be re-written by a member of the House of Savin team during the approval process in order to simplify any requests for the production department to understand. 

It is the retailers responsibility to check the order confirmation is correct once APPROVED and notify House of Savin of any amendments/changes within 48 hours. Requests after this time may be considered but not guaranteed. 

Additional fee’s may be applied by a member of the House of Savin team when approving orders to include customisation / shipping and packaging charges. Payments should not be processed until orders are approved, charges are applied and invoices are issued.

Cancellations

We offer a 48 hour cooling off period,from the point of submission, after which we cannot accept cancellations. All cancellations must be approved by House of Savin and confirmed to us in writing. Orders remaining after 48 hours will stand and full payment will be required.

All items ordered are non returnable/refundable. Orders will still have to be paid for in FULL if the bride changes their mind, changes size or the wedding is canceled for any reason. Costs will still be incurred to House of Savin regardless of any circumstance.

Lead Times

House of Savin’s lead times are provided upon opening of the account. Lead times can be amended and reviewed. A number of options are available for our retailers: standard, rush & super rush.

All rush orders must be approved by a member of the House of Savin team before confirming with your bride. Additional charges may apply. 

All order confirmations will show an estimated delivery date. We always recommend contacting a member of the team to check the status of an order before confirming ANY fitting dates with brides. 

In case of force majeure, House of Savin may be required to delay delivery dates and prioritize orders by wedding date in order to accommodate all brides. Retailers will be notified in such circumstances in advance and alternative delivery dates will be provided when available. The House of Savin teams will work closely with each individual store to mitigate any delays and it is the retailer’s responsibility to accommodate where possible and coordinate such delays with their brides.

Delivery

All deliveries must be made within 12 months from the point of ordering, regardless of the bride's wedding date.

Delays in processing orders may result in price increases being charged so it is encouraged that all orders are processed on time, and earlier deliveries are accepted.

Tracking numbers are provided in the portal. Please however allow up to 24 hours for the information in the portal to be updated. 

Returns Procedure

Goods MUST be checked within 72 hours of delivery.

Any imperfections found on the goods received must be notified within those 72 hours of the goods being delivered, in writing by email with clear images provided. If the seller does not receive notice within 72 hours of delivery, it will be assumed that the goods are as requested and accepted. After this time the seller reserves the right to offer a return and repair on all goods. 

The seller will not accept responsibility for, or offer repair/return on, any goods that have been altered, adjusted, or worked on in any way by an external partner after delivery. Any imperfections or damage identified only once such alterations have taken place will also fall outside the seller’s responsibility

On receipt of any returned goods, House of Savin will check and if agreed to be faulty, do everything possible to amend. Any returned product must be in its original condition, unused, and with all original tags & hangers attached.

Shipping charges will be covered by the brand if found to be a production fault raised within the 72 hour window. Shipping charges will remain the stores responsibility for items returned to the brand following issues raised outside of the 72 hour period. 

House of Savin does not accept any refunds or returns on bespoke items ordered if the bride is not satisfied with the outcome of any changes made at their own request. 

It is the responsibility of the retailer to correctly inform House of Savin of any such changes in detail and in writing via the portal when ordering. Any missing or incorrect information provided that later requires changes will be billed back to the retailer. 

Payment Terms

Payment terms will be agreed in writing when opening an account. The agreed payment terms will be specified on all orders within the House of Savin portal under PAYMENT OPTION. 

Both bridal repeat and sample orders are subject to a deposit payment and production will not commence until the deposit has been paid. Delays in processing payment on time may result in the previously agreed delivery date being postponed. It is the responsibility of the retailer to ensure that all payments are made on time to avoid such delay.

Payment references should include the full “INV-0000” or “ID-0000” reference number and BRIDES NAME in order for payments to be correctly allocated. Pro-forma invoice reference numbers should not be used. 

If two or more invoices are paid at one time, a breakdown of the payments made, INV numbers and bridal names must be provided via email to info@houseofsavin.com. Failure to do so may result in delays to reconciling accounts or payments being allocated against incorrect invoices.

If bank charges apply based on the payment method used, these are the responsibility of the customer and must be paid in addition to the full value of the invoice. 

Please note, late payment or non-payment of invoices will result in goods being held beyond their scheduled delivery.

House of Savin reserves the right to change the agreed payment terms at any time and will give the customer reasonable notice on doing so.

Cost of goods

Wholesale costs exclude VAT. 

House of Savin offers a Recommended Retail Price including VAT. 

Customisation fees are not included in the normal recommended retail price and charges will vary depending on the level of customisation that is requested. 

Postage and packaging charges are not included in the Wholesale cost and will be charged in addition. 

UK: £35 per bridal dress / £150 per sample order

EU: €35 per bridal dress / €150 per sample order 

US: $150 per bridal dress / $300 per sample order. All delivery terms: DDP

REST OF WORLD: POA

Prices are set for a period of 12 months.

In extreme circumstances which may occur outside of our control, House of Savin reserves the right to increase the price of a product before the 12 month period in order to maintain the cost or improve the quality of production. Notice will be given to the retailer before doing so. 

House of Savin recommends submitting orders as soon as possible in order for pricing to be confirmed. Orders placed after any pricing increase, will be subject to the new price. 

Discounts and Offers

House of Savin products should not be discounted unless otherwise previously agreed in writing, by the brand or during a House of Savin specific, promotional event such as a Trunk Show.

The maximum discount offered against dresses should not exceed 10%.

Size and Length

House of Savin offers standard, split size or custom sizing across all products. Additional charges may apply for custom orders. 

It is the customers responsibility to ensure measurements are entered into the portal correctly. 

The measurements provided on our size chart are body measurements and NOT garment measurements. Garments may vary due to production tolerances. 

All store samples are produced exclusively to standard lengths of 122 cm from waist to floor.

House of Savin does not provide shorter custom lengths on bridal orders, even if made to custom measurements. 

Custom lengths however can be requested on styles with printed/painted hem borders for individual bridal orders. Please allow some additional tolerance in the requested length for further in-house adjustments. 

Additional length can be added to garments upon request. All requests must be confirmed in writing. Additional length, if available, is offered at no additional cost and usually at a maximum length of +10cm depending on style & fabric. Limitations vary by style due to maximum fabric widths.

Train lengths can be extended. Additional charges apply and vary by style, fabric and total length added. 

All measurements should be provided in cm.

Fabric and Trim Quality Disclaimer

Each dress is hand made within our in-house ateliers. There may be slight variations to each garment from the original sample dress. The shades of fabric and trims may also differ slightly from the original samples supplied due to time and colour batches of materials. It is the customers responsibility to make clients aware of this. 

Variations in colour may occur due to dye lot variations or the age of the sample. 

Dye lot variations occur when a fabric is manufactured again. The color change is typically a small change darker or lighter and changes can be from anywhere in between a +/- 5 -10%.

Please keep in mind that any reordered fabric/product may therefore be different from the original purchase. Returns or exchanges will not be accepted due to dye lot variation.

Swatches ordered may also vary from showroom samples or goods supplied and there is no guarantee that swatches or additional fabrics will be an identical match.

With natural fabrics (for example silk) small flaws including slubs, lines, misweaves and small marks may be present in the weave. These flaws are natural and clients should be made aware of this when purchasing their dress.

House of Savin accepts no responsibility for damage to fabric that is deemed to be wear and tear: for instance, rips, tears or pulls occurring whilst the dress is worn. Customers are responsible for informing your clients of the fragile nature of the product, and that care should be taken when worn to prevent serious damage.

Due to the delicate nature of the goods, it is to be accepted that on occasions the beading may become loose during transportation or wear. Additional beading may be available for replacement purposes if concerns are raised within 48 hours of delivery, or for purchase outside of this window.  

Hand Painted Disclaimer

Minor variations to the colour of hand painted dresses are to be expected.

Although House of Savin has a QC process and aims for them to be within a certain production tolerance, some colours & the placement of colours may vary from dress to dress. It is the customers responsibility to ensure their bride is aware of this when ordering. 

We aim to keep the overall placement of our painted flowers the same across certain styles, however please be aware that the overall look may vary depending on the dress size ordered.

If a bride requires a swatch of the painted fabric in order to colour match certain aspects of her day, it is the customers responsibility to make sure they are aware that due to the unique nature of the painted design, shades may vary slightly and may appear slightly darker or lighter than the final dress as whole & no two swatches will be exact.

Hand painted fabrics are not available to purchase by the meter.

All hand painted dresses are designed to be zero waste. Off cuts are also unavailable.

Garment Production Disclaimer

House of Savin will make every effort for the quality and style of products to be consistent. From time to time it may be necessary to change construction techniques or finishes on products in order to maintain the price and quality. We reserve the right to do this if necessary, without notice but will always aim to keep you informed of any changes which may affect you or your client.

House of Savin reserves the right to make small changes to fabrication, without notice. This may include changes to linings or internal fabric layers, which are deemed necessary to maintain the cost or improve the quality and production of the product. 

House of Savin also reserves the right to make changes to fabrication and/or trims which will affect the design or overall appearance of the product, should we deem this necessary to maintain the cost or quality of the product, but will do so only after giving adequate notice of the change. The length of this notice will depend on the nature of the change and the reasons for it.

Point of contact 

WhatsApp should only & exclusively be used for quick responses regarding price confirmations & customisation requests, for immediate assistance whilst in appointments with brides. 

Retailers should not use private chats and should only use the dedicated House of Savin team whatsapp groups.

The House of Savin office hours are Monday - Friday 9am - 6pm. Retailers should not use Whatsapp outside of these hours for anything other than price confirmations and customisation requests. 

Production updates will not be provided outside of office hours, including weekends or through Whatsapp. 

All general questions or concerns should be sent via email so that the team can respond on the same day or next available working day. The House of Savin team will not be responsible for any messages not replied to or lost in Whatsapp.

For questions relating to a specific order, House of Savin encourages retailers to message via the online portal, within the relevant order being queried. 

Minimums and Exclusivity

To open an account there is a minimum purchase order requirement. 

To continue as a House of Savin partner, there is a minimum seasonal reorder requirement expected, in order to maintain exclusivity.

Sample orders must be confirmed each season by the deadline date provided. For orders and deposits not confirmed and paid for, by the agreed seasonal deadline, means the exclusivity agreement between brand and store will end and a new account may be appointed in the area.

Retailers are not authorised to discount or sell off new season samples in store, within the first year following launch (unless pre-approved by the brand in advance or through a House of Savin Trunk Show).

House of Savin does not authorise any goods to be sold online. Accounts may be closed with immediate effect if found selling directly to brides online.

House of Savin prohibits the display of retail pricing on any retailer's website without authorisation.

Termination

Partners should give a minimum notice period of 3 months, in writing if they wish for any reason to no longer stock the brand. During this time, re-orders can continue to be submitted but all payments & outstanding invoices must be up to date by the agreed contract termination date. 

House of Savin in return will give retailers a notice period of 3 months, to terminate any account. After this time, no further orders will be accepted, details will be removed from our website and samples must be sold off by the Partner.